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Frequently Asked Questions- FAO

About Shipping

We offer worldwide shipping.
After payment, we will need 2 to 5 days to process your order and 6 to 12 days for shipping. Barring unforeseen issues, you can expect to view the shipping tracking number approximately 5 days after placing the order. If you fail to find the tracking number three days after ordering, please contact us via our email.

About Shipping Price

We offer free shipping for orders over $30. For orders under $30, an additional $10 shipping fee will apply.

About the video verification of authenticity

We will sent the video verification of authenticity to your e-mail after processing your order.

About Doll Clothes

They are compatible with the V1, V2, and V3 generations of Labubu.
All clothes are purely handcrafted. If you receive a defective product, please contact us via our email, and we will either reship the product or negotiate alternative solutions.

About Discount

Discount:
Get 5% off when purchasing 4 items ;
10% off for 7 items ;
15% off for 10 or more items.

Contact Us

If you need to cancel or modify your order for any reason, please contact us via email, and we will process it as soon as possible.
Or if you have a demand for bulk purchase, please contact us via email.

Can I return the Labubu if l don't like the model?

Due to the nature of Labubu (surprise boxes), we do not accept returns based on thereceived model. However, if the product arrives defective or damaged, we offer a quicksolution:replacement or refund within 30 days of purchase.

Can l buy a specific figure?

Labubus are designed as surprise collectibles, so we cannot guarantee a specificmodel. This is part of the excitement and experience of collecting them.